Fire Magic Grills
Fire Magic Cast Stainless Steel Burners, Stainless Steel Rod Cooking Grids, and Stainless Steel Housings (including liners, frames, hoods, and barbecue faces) are warranted for as long as you own your Fire Magic Barbecue.
FIFTEEN (15) YEAR WARRANTY
Fire Magic Brass Burners, Brass Valves, Back burner Assemblies (except ignition parts), Manifold Assemblies, and Porcelain Housings (including liners, frames, hoods, and barbecue faces) are warranted for fifteen (15) years from the date of purchase.
THREE (3) YEAR WARRANTY
Fire Magic Side burners and all other Fire Magic Barbecue components (except ignition systems) are warranted for three (3) years from the date of purchase. Fire Magic ignition systems and barbecue accessories are warranted for one year from the date of purchase
Big Green Egg
Warranties, Returns, Defects or Shipping damage
The Big Green Egg (BGE) was the first ceramic grill manufacturer in the world to stand behind its products by offering a Limited Lifetime Warranty, and has done so for over twenty years. Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer bestinclass customer service and warranty support to purchasers of the BGE.
Every Big Green Egg (XXL, XLarge, Large, Medium, Small, MiniMax and Mini) carries a Limited Lifetime Warranty for materials and workmanship on all ceramic components (including
dome, base, damper top, fire box and fire ring) to the original purchaser or owner who
has purchased the product from an Authorised Dealer.
This Warranty is valid for as long as the original purchaser owns the EGG or covered component, except for other ceramic, metal and wood components which are covered as explained below.
Other Ceramic Products : The Big Green Egg brand of Plate Setter and Ceramic Pizza/ Baking Stones carry a Limited Three 3 Year Warranty to the original purchaser. These ceramic components are not covered for breakage from dropping or abuse.
Metal Components: Metal, Stainless Steel and Cast Iron components of the EGG (including the metal bands, hinge mechanism, dual function metal top, cooking grid, fire grate and draft door) carry a Limited Five 5 Year Warranty to the original purchaser.
The Big Green Egg makes every effort to utilize materials that resist rust and to use high temperature paint on metal surfaces. However, metal materials and protective coatings can be compromised by various surface scratches or exposure to substances and conditions beyond BGE's control. Among other things, chlorine, industrial fumes, chemicals, fertilizers, extreme humidity, lawn pesticides and salt are some of the substances that can corrode paint and finish on metal coatings. For these reasons, the Warranty on Metal, Stainless Steel and Cast Iron Components DOES NOT COVER RUST, OXIDATION, FADING or other BLEMISHES unless it also results in a loss of structural integrity or a failure of these components of the EGG.
Wood Components:Wood items, including EGG Mates and BGE Tables, carry a Limited One 1 Year Warranty to the original purchaser. Wood products are not covered for normal weathering or cracks unless there is also a loss of structural integrity.
NOTE 1: DO NOT place an EGG directly on or near a combustible surface, deck, table or other support without the use of a BGE Metal Nest or Metal Table Nest, or without making use of other fireproof barrier such as a 2” concrete paver block under the EGG, as this will void the Warranty and BGE expressly disclaims any liability for any direct, indirect, incidental or consequential damage which may result.
Temperature gauge & gasket: Gaskets and the Temperature Gauge carry a Limited 1 Year Warranty to the original purchaser.
What is not covered: These Warranties are based on normal and reasonable residential use and service of the EGG. Commercial uses and related applications are excluded from Warranty coverage. Warranty does not apply to any incidental or accidental damage or breakage, or for any damage caused by: transporting; dropping; misassembly; improperly supporting; attempting to suspend the EGG by any means other than an approved BGE Nest or solid, non combustible surface under the base; commercial use; modifications; alterations; negligence; abuse; improper care; road hazards; normal and reasonable wear and tear; or natural disasters. Warranty coverage does not extend to scratches, dents, chips, crazing, appearances or minor cosmetic cracks of the exterior glaze that do not affect the performance of the EGG.
BIG GREEN EGGS AND RELATED BGE PRODUCTS PURCHASED FROM UNAUTHORIZED RESELLERS, UNAUTHORIZED THIRD PARTIES OR THROUGH UNAUTHORIZED RETAIL CHANNELS SUCH AS DISCOUNT CLUBS AND DISCOUNT CHAIN STORES ARE NOT COVERED UNDER THIS WARRANTY.
NOTE 1:When a consumer purchases from an unauthorised source, even one operating as a legitimate business offering products in unopened boxes (but is an unauthorised reseller), they are buying, by legal definition, used products. When someone buys from an unauthorised reseller or retailer, or from an unauthorised online reseller, they are almost always buying items without manufacturer’s warranties regardless of any statements or claims made by the seller. This is the published policy of many brands and companies, not just BGE.
Coverage under the warranty: Original BGE components that are found to have defects in materials or workmanship, and that are covered under a valid and registered Warranty, will be replaced or repaired at the sole discretion of BGE at no cost for the warranted item or component, subject to the terms and conditions of this Warranty.
Warranty Claim Procedure: For Warranty support, contact Alfresco Concepts Ltd the UK Distributor of the Big Green Egg.
Do not ship or mail any components for a Warranty claim before contacting Alfresco Concepts, as in some cases it may not be necessary to return the warranted part.
Shipping And Delivery: Nor Big Green Egg nor Alfresco Concepts Ltd is not liable for shipping, delivery charges, labor, packaging costs, export/import duties, VAT or any levied taxes resulting from any Warranty claim, service, repair or return, unless authorised in writing.
Voiding The Warranty: Any unauthorised modifications or alterations to an EGG will
void the Warranty. This includes drilling holes or tampering with any of the parts; using any parts inside the EGG other than authentic BGE components; or using any internal components in any way other than as intended by the manufacturer. Modifying or substituting any internal components, including the fire grate and fire ring, will void the Warranty, and BGE expressly disclaims any liability for any direct, indirect, incidental or consequential damage which may result. The pouring of lighter fluids or any flammable mixture onto or into an EGG will void the Warranty. This practice is dangerous and may result in damage or injury. Please see Safety Tips at BigGreenEgg.com.
Delay Or Default: The Big Green Egg shall not be liable for any delay or default in BGE’s performance under the Warranty caused by any event or contingency beyond the control of BGE, including, without limitation, acts of God, war, government restrictions or restraints, strikes, fire, floods, transportation delays or reduced supply of materials.
Limitations: This Limited Warranty is non-transferable. The Big Green Egg does not authorize any person or representative to make or assume for BGE any obligation or liability in connection with the sale of any EGG or BGE product.
Warranties, whether written, oral, expressed or implied, are not extended to persons who obtain the product from any source other than the Big Green Egg or from an Authorized Big Green Egg Distributor or Dealer, or through an authorized BGE promotion. Purchasing and/or accepting delivery of any BGE product from unauthorised dealers or unauthorised online resellers will void the Warranty associated with that product. The Big Green Egg is not sold at discount clubs, discount chain stores, and any product purchased from any such retailer is not covered under Warranty. Authorized Dealers can be verified at the BigGreenEgg.com website.
BGE’s Obligations: The repair or replacement of parts in the manner for the period of time stipulated hereunder shall constitute the fulfilment of all Warranty obligations and/or any direct and derivative liabilities of the Big Green Egg. A purchaser’s exclusive remedy for any breach of this Warranty or of any other implied Warranty is limited as outlined herein to replacement or repair of the component, shipped to purchaser at purchaser’s expense.
LIMITATIONS: TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL STATUTORY, EXPRESSED OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THIS WARRANTY. LIABILITY FOR INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGES IS EXCLUDED.
Headings: The headings used in this Warranty are for convenience only, and shall not alter the terms of the Warranty.
Thank you for choosing a Big Green Egg – the original ceramic cooker! We know you will enjoy The Ultimate Cooking Experience, and we are here along with our Authorized
Dealer network to stand behind you with our unmatched customer service and warranty support.
The Big Green Egg Team© copyright 2012 Big Green Egg All Rights Reserved Effective 01 February 2012
Due to the weight and bulk of the eggs which require specialty packaging and delivery on a pallet, we do not operate a sales or return period, except in the case of any defects or damage occurring during shipment which have been reported within 3 working days (Please refer to heading ‘Shipping Damage’ below).
In the case of damaged Eggcessories, please do not return stock without notifying us beforehand. We shall not be liable to refund carriage where goods are returned to us without proper arrangement.
Goods are classified as faulty if they have been received in a damaged condition. AC must be notified in writing within 7 days to obtain a Returns Merchandise Authorisation (RMA) code. Please note that items that are damaged after 7 days as a result of wear and tear are not considered to be faulty.
Winchester Outdoor Kitchens Ltd
Unit 5, New Barn Farm,
Customer care will email you a Returns Merchandise Authorisation (RMA) number. Please include it with your return so we can process your refund or exchange promptly.
We recommend that you use a trackable and insurable means to return the shipment and that you retain proof of sending, in case of a dispute. You will be liable for them until we receive them at our warehouse.
All Eggs are quality controlled and checked for any faults before they are dispatched to customers. If the Egg is damaged during delivery, the customer must notify the shipper and also AC in writing within 3 days to file a damage insurance claim. Photographic evidence of the damage must be provided and the Egg left attached to the pallet.
We do not accept liability to refund such discrepancies or replace breakages which have not been notified to us in writing within 3 days of delivery.